Terms of service

Last updated: July 2026

Welcome to the KA ANGLER website and online services.

This website is operated by Kaoz Angler Australia PTY LTD. In these Terms, “KA ANGLER”, “we”, “us” and “our” refer to Kaoz Angler Australia PTY LTD.

These Terms apply to the KA ANGLER website, online store, KA Club membership services and all associated online features provided via this website.

Before creating an account, placing an order, joining KA Club, entering competitions or using any paid service, you must read these Terms together with all applicable standalone brand policies. By submitting an order, ticking an acceptance checkbox, or continuing to use services requiring your agreement, you fully consent to be legally bound by these Terms.

If you do not accept these Terms, you must refrain from using all website functions that require consent.

1. Business Details and Contact Information

Brand: KA ANGLER
Operating entity: Kaoz Angler Australia PTY LTD
Business address: 12 Uppill Place, Wangara WA 6065, Australia
Customer Support: info@kaangler.com.au
Website: www.kaangler.com.au

2. Related Linked Policies

These Terms must be read in conjunction with all official KA ANGLER policies published on our website:

• Legal Compliance and Consumer Rights Policy
• Product Warranty and Returns Policy
• Shipping Policy
• Privacy Policy
• Marketing Communications Subscription Policy
• Safety Information and Liability Notice
• KA Club Membership Terms
• Separate terms for all giveaways, prize draws, competitions and limited-time promotions

Where a standalone specific policy conflicts with general provisions within these Website Terms, the dedicated policy governing that subject matter shall take precedence.

Nothing within these Terms or any supplementary brand policy may exclude, restrict or modify any non-derogable statutory right or remedy conferred on consumers under the Australian Consumer Law (ACL).

3. Eligibility to Use the Website

You must hold full legal contractual capacity to independently register an account, complete purchases or utilise paid website services.

If you are under 18 years of age, you may only access this website with the explicit consent and continuous supervision of a parent or legal guardian. Guardians must ensure all information submitted by minors is truthful and accurate. If a guardian notifies us that a minor has provided personal data without valid consent, we will permanently delete all records relating to that minor immediately upon identity verification. We will not actively market paid products or prize draws to minors without guardian approval.

We may request formal identity, age or transaction verification documents where reasonably required for payment validation, account security, event eligibility or fraud prevention purposes.

4. Accounts and Information Security

When registering an account, you are required to submit accurate, complete and up-to-date personal details, and promptly amend all information once it changes.

You bear sole responsibility for safeguarding your account username, password and login credentials. Contact us without delay if you detect unauthorised logins, fraudulent orders, unexplained loyalty point adjustments or suspected account data leakage.

To protect all users, customer accounts and website infrastructure, we may implement reasonable security measures including:

• Requesting formal identity verification;
• Placing suspicious transactions on hold pending review;
• Temporarily restricting account shopping or reward functions;
• Mandating account password resets;
• Conducting formal investigations into suspected fraudulent activity.

These security procedures do not relieve KA ANGLER of any statutory data protection or account security obligations under the Privacy Act 1988 and Australian Privacy Principles.

5. Product Information and Selection Guidance

We implement consistent internal controls to ensure all product names, model codes, pricing, technical specifications, stock levels and core functional features displayed online are accurate and regularly updated.

Minor cosmetic discrepancies in product colour, packaging finish or surface appearance may reasonably occur due to photographic lighting, screen display calibration, production batch variations and standard manufacturing tolerances.

Props including people, boats, reels, fishing line and lures shown within product imagery are not included with purchased goods unless explicitly stated on the relevant product page.

The suitability of fishing tackle is determined by target species, fishing location, weather, sea swell, equipment matching and individual angling technique. All website descriptive content and verbal advice provided by customer service staff constitutes general guidance only and cannot replace your independent risk and safety assessment prior to use.

If you disclose a specific intended use to us prior to purchase and reasonably rely on our professional guidance, no clause within this section will diminish your statutory ACL consumer guarantee rights.

6. Placing an Order and Contract Formation

All product, price and stock displays on our website constitute an invitation to treat, and do not amount to a binding offer of sale from KA ANGLER.

By submitting a checkout order, you submit a formal purchase offer based on the item quantities, listed prices, selected delivery method and active promotional terms shown at the time of submission.

Automated order confirmation emails solely acknowledge receipt of your order request and do not constitute acceptance of your offer or formation of a sales contract.

A binding sales contract between you and KA ANGLER is formed upon the earliest of the following events:

1. Dispatch confirmation email issued for physical goods;
2. Notification that goods are available for in-store or nominated pickup;
3. Full delivery of digital products, membership entitlements or online services.

Prior to formally accepting your order, we reserve the right to verify stock availability, payment authorization validity, deliverable address eligibility, promotion qualification thresholds and transaction fraud risks.

7. Refusing or Cancelling an Order

Prior to Contract Formation

Before a sales contract is created, we may decline or cancel your order for legitimate business reasons including:

• The item is permanently out of stock, discontinued or supply-constrained;
• Payment authorization fails or funds cannot be cleared;
• The delivery address is invalid or outside our service coverage zone;
• Two-tier pricing error rule:
  1. Extreme unrealistic pricing anomalies (e.g. high-value gear listed for $1): we may contact you to offer either purchase at the correct price or full order cancellation with refund;
  2. Minor unintentional pricing miscalculations: KA ANGLER must honor the displayed listed price and cannot unilaterally cancel the order;
• Verified fraud risks, unauthorized payment activity or compromised account credentials;
• Improper exploitation of membership discounts, loyalty points or promotional vouchers;
• Goods subject to legal transport, safety or import restrictions;
• Unforeseen supply disruptions outside our reasonable operational control.

If payment has already been processed for a cancelled order, all funds will be fully refunded via your original payment channel without unreasonable delay.

After Contract Formation

Once a binding sales contract exists, we may only cancel your order where permitted by federal consumer law or with your explicit written consent, and will provide full statutory remedies as required by the ACL.

8. Prices, GST and Payment

Unless a prominent contrary notice is displayed alongside pricing:

• All retail prices are denominated in Australian Dollars (AUD);
• All prices shown to Australian domestic consumers include mandatory GST;
• Delivery fees, express courier surcharges and optional service costs are itemised separately on the checkout page prior to order submission;
• The final total payable is clearly displayed for review before you confirm payment.

We retain the right to adjust pricing for all items that have not yet formed a binding sales contract. Price adjustments will never apply retrospectively to fully confirmed existing orders.

If we identify a qualifying extreme pricing error before order acceptance, we will promptly contact you with two options: complete purchase at the correct price, or cancel the order and receive a full refund. No additional charges will be applied without your explicit written approval.

All payments are processed via third-party regulated payment gateways integrated into our website. By submitting payment, you confirm you hold full authority to use the selected payment method and authorize the payment provider to complete the transaction.

Where payment processing surcharges are legally permitted under Australian payment regulations, the full surcharge amount will be clearly disclosed prior to payment and will not exceed the actual reasonable cost incurred by KA ANGLER for accepting that payment type.

9. Stock and Pre-order Products

Online stock status may show temporary inaccuracies due to real-time simultaneous customer orders, internal quality control holds and supply chain delays.

If an ordered product cannot be fulfilled, we will contact you promptly and present the following resolution options subject to individual circumstances:

• Full refund for the unavailable product line item;
• Wait for scheduled restock dispatch;
• Exchange for an alternative product only with your formal written agreement;
• Full cancellation of the entire order with complete refund.

We will never automatically substitute different products without receiving your prior consent.

Estimated dispatch timelines for pre-order and restock goods are clearly labelled on each relevant product page. If the projected shipping date shifts materially, we will send proactive updates and offer you the choice to continue waiting, amend the order or cancel with a full refund.

10. Promotions, Points and KA Club

Discount vouchers, member reward points, complimentary gifts and limited-time promotions may carry expiry windows, eligible product restrictions, minimum spend thresholds and single-use limits, plus rules preventing overlapping offer stacking.

Unless separate promotion terms state otherwise:

• Loyalty points and discount codes cannot be redeemed for cash equivalents;
• Member exclusive benefits may only be utilized by verified eligible KA Club accounts;
• Artificial fake accounts, automated bot tools and repetitive sham transactions are prohibited from unfair reward harvesting;
• Points, complimentary gifts and applied discounts may be reversed if the associated order is cancelled, returned or fully refunded.

Important Statutory Note: Adjustment or removal of promotional benefits does not revoke your permanent ACL statutory rights to repair, replacement, refund or compensation for defective goods.

Full governing rules for KA Club tiers, point accumulation and member perks are documented within the KA Club Membership Terms.

All prize draws, tournaments and brand events operate under their standalone specific terms and conditions.

11. Shipping, Cancellations and Customer Support

Order processing lead times, covered delivery zones, standard shipping fees, free delivery qualifying thresholds, oversized goods surcharges and estimated transit windows are governed by the Shipping Policy, individual product page disclosures and checkout summaries.

All stated delivery timelines are estimates only and may be delayed by courier backlogs, adverse weather, national public holidays, road closures and third-party logistics disruptions.

To request cancellation for an undelivered order, contact customer support as early as possible. We will make all commercially reasonable attempts to intercept pending warehouse shipments, but interception cannot be guaranteed once handed over to courier networks.

Returns, refunds, product defect claims, incorrect item deliveries, transit damage and our voluntary 12-month Limited Manufacturer Warranty are fully regulated within the Product Warranty and Returns Policy. Step-by-step application procedures are outlined in our official Customer Support Guide.

12. Product Safety and User Responsibility

All shore, rock, jetty and offshore fishing carries inherent marine safety risks under Western Australia’s Civil Liability Act 2002.

Prior to operating any KA ANGLER fishing tackle, you must:

• Read all printed product instruction manuals and full Safety Information and Liability Notice;
• Select gear rated to match your target fish species and local marine conditions;
• Complete a full pre-use inspection of rods, reels, line, fittings and terminal tackle;
• Strictly adhere to all printed weight, drag and lure weight rated specifications;
• Research forecast tides, swell, wind and local environmental hazards before fishing trips;
• Carry all AS-standard approved safety and lifesaving equipment required by maritime laws;
• Comply with all state fisheries, marine safety and environmental protection legislation.

Fishing equipment cannot replace certified lifejackets, emergency communication devices, sound risk judgement, sufficient angling experience or mandatory pre-trip safety preparation. Full comprehensive safety guidance is available within the Safety Information and Liability Notice.

13. Permitted Website Use and Prohibited Conduct

KA ANGLER grants you a limited, non-exclusive, non-transferable personal licence to access and browse the website for private non-commercial use including product shopping, account management and participation in official brand activities.

You are strictly prohibited from engaging in any of the following conduct:

• Registering accounts under false identities or impersonating third-party individuals;
• Completing transactions using unauthorised payment methods;
• Participating in fraudulent orders, payment fraud, money laundering or sham transaction schemes;
• Launching cyberattacks, bypassing website security firewalls or exploiting system vulnerabilities;
• Uploading viruses, malware, harmful scripts or malicious code to our servers;
• Deploying automated scrapers, crawlers or bots to harvest product data, customer contact details or marketing content without formal written consent (in breach of the Spam Act 2003);
• Using automated repetitive activity to artificially accumulate loyalty points, discount vouchers or event prizes;
• Unauthorized access to other users’ accounts, personal information or order records;
• Impersonating KA ANGLER staff, authorized retail partners or corporate representatives;
• Publishing harassing, defamatory, misleading, illegal or infringing text, images and videos;
• Infringing registered trademarks, copyright, privacy or image rights of any third party;
• Reverse engineering, decompiling or circumventing website software systems except where mandatory Australian legislation permits such activity.

If credible evidence of fraud, severe security risk or repeated serious misuse exists, we reserve the right to place pending orders on hold, restrict account shopping/reward functionality or permanently close user accounts. Where legally permissible, we will provide a clear written explanation for all enforcement actions.

14. Intellectual Property

All intellectual property rights hosted on the KA ANGLER website and associated brand assets are legally owned by Kaoz Angler Australia PTY LTD or our authorized licensors, including:

• Registered and unregistered trademarks, brand names, logos and visual identity assets;
• Product photography, promotional video footage, written editorial and product descriptions;
• Website page layouts, graphic icons, interface design and marketing materials;
• Original product line names, tournament copy and exclusive campaign content;
• Website backend software, database structures and stored customer data.

Without prior written licensing approval from KA ANGLER, you may not copy, edit, redistribute, publicly broadcast or commercially exploit any protected intellectual property. You also may not register confusingly similar trademarks, domain names or social media account handles derived from our brand assets.

Temporary automatic browser cache generated during ordinary personal website browsing is exempt from these copying restrictions.

15. Reviews and User-Submitted Content

When uploading product reviews, photographs, video footage or customer testimonials to our website, you warrant and confirm:

• You hold full copyright, image rights or valid written consent to publish the content;
• All submitted material is genuine, factual and not intentionally misleading to other consumers;
• The content does not breach third-party privacy, portrait, copyright or moral rights;
• No abusive, harassing, unlawful, spam or discriminatory language or imagery is included.

You retain full original legal ownership of all user-generated content you submit to our platform.

You grant KA ANGLER a worldwide, non-exclusive, royalty-free perpetual licence to display, format, crop and publish your customer content across all KA ANGLER owned digital channels solely for the purpose of showcasing authentic customer product experiences to other shoppers.

Separate formal written consent will be requested from you if we intend to utilise your submitted photos/videos in paid commercial advertising, large-scale offline marketing campaigns or third-party brand collaborations. You reserve the right to decline commercial usage requests at any time.

We reserve the editorial right to remove content that breaches Australian law, contains misleading claims or infringes third-party rights. Genuine negative critical product reviews will never be deleted solely due to unfavorable feedback.

16. Third-Party Services and Website Availability

The KA ANGLER website integrates and links to external third-party platforms including payment gateways, courier logistics providers, social media networks and analytics tools.

All external third-party services operate under their own independent terms of service and privacy policies. A hyperlink to an external website does not constitute KA ANGLER’s endorsement or legal guarantee of that platform’s products, services or data handling practices.

We maintain regular security maintenance and server monitoring to maximize website uptime, but we do not warrant 100% uninterrupted access or complete absence of technical faults at all times.

Planned system maintenance, mandatory security patches, internet outages, third-party service outages and force majeure events may temporarily limit full website functionality. This clause does not waive any legal liability KA ANGLER holds for our own negligent operational conduct under Australian consumer law.

17. Limitation of Liability

Statutory Non-Excludable Liability (No Restrictions Permitted by ACL)

Nothing within these Website Terms may exclude, cap or restrict KA ANGLER’s full legal liability for:

1. Death or serious permanent personal injury caused by our negligence, manufacturing product defects or missing safety warnings;
2. All statutory consumer guarantee remedies under the Competition and Consumer Act 2010 and ACL for defective goods supplied by us;
3. Loss or damage arising from our contractual breach, failure to exercise reasonable care or breach of Australian federal privacy laws;
4. Any other liability category which Australian legislation prohibits businesses from excluding or limiting via contract terms.

Permitted Liability Limitations (Only to Full Extent Allowed by Applicable State & Federal Law)

Subject to the above mandatory non-excludable obligations, KA ANGLER shall not be liable for indirect, consequential, economic or minor property loss directly resulting from:

• Operating fishing tackle outside its printed intended recreational use parameters;
• Exceeding labelled maximum load, drag or lure weight specifications;
• Ignoring printed product safety instructions and hazard warnings;
• Unauthorized disassembly, structural modification or third-party unapproved repairs;
• Failures in your personal device hardware, home internet connection or inadequate account password security management;
• Independent negligent acts of third parties, or natural environmental events fully outside our reasonable business control.

18. Complaints and Dispute Resolution

For enquiries, order disputes, product defect complaints or account-related issues, contact our official customer support channel:

Customer Support: info@kaangler.com.au

When lodging a formal written complaint, please supply your full legal name, active contact email/phone, unique order number, detailed factual description of the issue and all supporting evidence materials.

We will conduct a full factual investigation and provide a formal written response based on applicable Australian law, internal brand policies and transaction records.

If our resolution outcome does not satisfy you, you may escalate your dispute via:

1. State/Territory local consumer protection agencies;
2. The Australian Competition and Consumer Commission (ACCC), Australia’s national federal consumer regulator;
3. Relevant state courts or alternative formal dispute resolution schemes permitted under Australian legislation.

19. Governing Law

These Website Terms are governed by the federal laws of the Commonwealth of Australia and the applicable statutes of Western Australia.

The courts of Western Australia hold non-exclusive jurisdiction over all disputes arising from website use and online transactions. This clause does not override your statutory right to pursue consumer remedy claims under mandatory consumer protection laws applicable in your state or territory of residence.

20. Updates and General Provisions

KA ANGLER reserves the right to revise and update these Website Terms to align with new federal/state legislation, website functional upgrades and changes to internal business operations.

The most current revised version will be permanently published on our official website with a clear “Last updated” date displayed prominently. All updated clauses apply prospectively only to new website visits, new account activity and orders submitted after publication. No policy revision can retrospectively reduce any statutory ACL consumer rights you acquired at the time of completing a prior fully paid transaction.

If any single clause within these Terms is ruled unlawful, invalid or unenforceable by an Australian court, all remaining separate provisions shall remain fully binding and effective between both parties.

KA ANGLER’s failure to immediately enforce any contractual right does not constitute a permanent legal waiver of that right for future disputes.

These Website Terms, all referenced standalone official brand policies, product page specific terms and any separate written agreed arrangements between you and KA ANGLER form the complete binding agreement governing your website access and online purchasing transactions.