Privacy policy

KA ANGLER respects and protects your privacy.

This Privacy Policy explains how Kaoz Angler Australia PTY LTD (referred to as “KA ANGLER”, “we”, “us” or “our”) collects, holds, uses, discloses and protects your personal information via our official website, online store, KA Club membership services, customer support, brand events and all associated digital and offline channels.

We handle all personal information strictly in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), the Notifiable Data Breaches Scheme under Part IIIC of the Privacy Act, and all other applicable federal and state legislation in Australia.

1. Our Details

Brand: KA ANGLER
Operating entity: Kaoz Angler Australia PTY LTD
Privacy and Customer Support Email: info@kaangler.com.au
Official Website: www.kaangler.com.au

If you wish to enquire about our personal information handling practices, exercise your privacy rights, submit a privacy complaint or request a copy of this policy, please email us with the subject line marked “Privacy Request”.

2. Scope of This Policy

This Privacy Policy governs all personal information we collect, store and use through the following channels:

KA ANGLER official website;
KA Club member accounts, loyalty points, membership tiers, vouchers, referral records and communication preference settings;
Product orders, payment processing, delivery coordination, after-sales support, returns, refunds and warranty claims;
Customer enquiries, product reviews, public comments, formal complaints and feedback submissions;
Commercial electronic communications including marketing emails, SMS and subscription management;
Trade shows, prize draws, competitions and all official brand offline & online events;
Authorized retail partner channels and joint brand cooperative activities;
Cookies, tracking pixels, website analytics and similar automatic data collection technologies;
Official KA ANGLER social media accounts across all platforms.

Third-party payment gateways, courier logistics providers, social media platforms, cloud service vendors and advertising partners operate under their independent privacy policies. While this Policy does not regulate data collected autonomously by third parties, we remain fully liable for any personal information disclosed by us to such vendors as required by Australian privacy law. We enter binding data protection agreements with all third-party service providers to enforce compliance with the Australian Privacy Principles.

3. Personal Information We Collect

We only collect personal information that is reasonably necessary to deliver our products, services and promotional activities, in line with APP 3. The categories of information collected depend on your interactions with our brand:

3.1 Identity and Contact Information

Your full name, active email address, contact telephone number, residential delivery address, billing address and designated recipient contact details.

3.2 Account and Membership Information

KA Club account credentials, membership level, historical loyalty point records, digital vouchers, referral source information and your elected communication marketing preferences.

3.3 Order and Transaction Information

Unique order numbers, purchased product lists, total payment amounts, applied discounts, payment completion status, selected delivery methods, and full records of return requests, refund applications and warranty service cases.

3.4 Payment Information

All payment transactions are processed via regulated third-party payment service providers.
We do not permanently store complete payment card numbers, CVV security codes or full financial account credentials on our systems. We only retain transaction reference IDs, payment method labels, payment success/failure status and refund settlement records for tax, dispute resolution and fraud prevention purposes.

3.5 Customer Support Information

Written enquiry logs, proof of purchase documentation, product model details, fault/issue descriptions, uploaded product photos or videos, and all formal customer service correspondence records.

3.6 Website and Device Information

Public IP address, device model, browser type, operating system, approximate geographic location, website access timestamps, viewed page history, shopping cart session data, traffic referral sources and unique cookie identification tags.

3.7 Event and Marketing Information

Marketing subscription opt-in status, event registration records, minimum necessary personal details to validate prize draw eligibility, advertising click/interaction logs, prize delivery address information and linked social media engagement data. For prize draws, we only collect contact and delivery details required solely to verify winners and distribute prizes.

3.8 User-Submitted Content

Voluntarily provided product reviews, public comments, uploaded photographs, short videos, product improvement suggestions and other user-generated content you actively submit to our website or social channels.

Sensitive Information Notice (APP 3 Compliance)

We will not actively or intentionally collect sensitive personal information including health records, religious beliefs, political opinions, racial origin, biometric data or legal case details. If you voluntarily submit sensitive information via customer service messages, public reviews or event sign-up forms without prompt, we will permanently delete such data from our systems immediately upon identification and will never utilize it for marketing, analysis or third-party disclosure purposes. Please refrain from sharing unnecessary sensitive information in public or general communications with us.

4. How We Collect Personal Information

We obtain personal information through the below lawful channels, and we will notify you at the point of collection of the primary purpose for collecting your data, types of third parties we may share data with, and risks of overseas data transfer, as mandated under APP 5:

When you create a KA Club account, register for membership or complete a product purchase order;
When you submit a customer service ticket or contact our support team for assistance;
When you opt in to marketing communications, register to attend brand events or publish product reviews;
Automatically via cookies and analytics tracking tools during your website browsing sessions;
From contracted payment, logistics, technology and marketing service vendors under formal data protection contracts;
From an individual you have formally authorized to act on your behalf to provide personal information;
From publicly accessible sources only where expressly permitted under Australian federal privacy legislation.

Where reasonably practicable, you may submit general enquiries anonymously or under a pseudonym without disclosing identifying personal information. Full identifying details are required to process paid orders, deliver physical goods, manage member accounts, resolve customer support disputes and satisfy mandatory legal compliance obligations.

5. How We Use Personal Information

We will only use your personal information for the primary purposes disclosed at collection, or secondary purposes permitted under APP 6 where you would reasonably expect such use, including the following functions:

Create, verify and securely manage your KA Club member account;
Process online orders, complete payment reconciliation, administer refunds and coordinate product delivery;
Facilitate product returns, repair services and official warranty support claims;
Operate our KA Club loyalty program, calculate and allocate reward points and distribute member-exclusive vouchers;
Respond fully to customer enquiries, formal complaints and user feedback submissions;
Administer brand competitions, prize draws and promotional marketing events;
Improve our product range, website functionality and overall customer user experience;
Conduct statistical analysis of website traffic and marketing campaign performance;
Generate personalized relevant product and content recommendations;
Identify unusual or fraudulent order activity and implement anti-fraud security controls;
Maintain the operational security of our website, member accounts and internal business systems;
Fulfil mandatory tax reporting, accounting, regulatory reporting and other statutory legal obligations applicable to Australian businesses.

We may deploy automated analytical tools for transaction risk screening, personalized product recommendations and website user behaviour analysis. You retain the absolute right to opt out of automated marketing profiling at any time by updating your marketing preferences. All automated data processing will not be used for undisclosed secondary commercial purposes without your separate express consent.

6. Cookies and Similar Tracking Technologies

We deploy cookies, tracking pixels, HTML tags and equivalent automated tracking technologies to support the following core website functions:

Secure member account login, persistent shopping cart storage and seamless online checkout workflows;
Website cybersecurity monitoring and real-time fraud prevention controls;
Save personalized language and browsing interface preference settings;
Conduct anonymous website usage and performance statistical analysis;
Measure advertising campaign reach, engagement and conversion performance;
Deliver tailored product and promotional content aligned with your browsing activity.

You have full authority to disable or delete cookies via your website cookie pop-up settings panel or native internet browser configuration tools. Disabling essential functional cookies may restrict core website features including account login, shopping cart storage and checkout processing.

7. Marketing Communications (Compliant with Spam Act 2003 & APP7)

We will only send commercial electronic marketing emails and SMS messages where we have obtained your clear express opt-in consent, or where transmission is otherwise permitted under Australian federal law. All marketing communications will clearly identify Kaoz Angler Australia PTY LTD as the sending entity and include full functional unsubscribe mechanisms.

You may permanently update or withdraw your marketing communication opt-in preferences at any time through three official channels:

Click the dedicated unsubscribe link embedded within every marketing email/SMS message sent to you;
Adjust your marketing communication opt-out settings inside your KA Club member account dashboard;
Submit a written opt-out request via our privacy support email: info@kaangler.com.au.

Mandatory Unsubscribe Compliance Terms

All formal unsubscribe requests submitted to us will be fully processed and actioned within 5 working days of receipt, as required by the Spam Act 2003 (Cth);
Every unsubscribe link embedded within marketing electronic messages will remain fully functional for a minimum of 30 calendar days following message dispatch;
Unsubscribe procedures do not require you to provide additional personal information, complete mandatory account login or pay any service fee to opt out of marketing communications.

After opting out of all promotional marketing materials, you will continue to receive critical non-commercial service communications including order confirmation receipts, delivery tracking updates, refund settlement notifications, warranty service correspondence and account security alert messages, which are necessary to fulfil our contractual obligations to you.

For complete formal rules governing marketing subscription consent, message dispatch and opt-out management, please refer to our standalone KA ANGLER Marketing Communications Subscription Policy published on our official website.

Where KA ANGLER conducts outbound telephone marketing campaigns, all calling activity will fully comply with the Do Not Call Register Act 2006 (Cth) and all federal telemarketing regulatory requirements.

8. Disclosure of Personal Information

We will only disclose your personal information to external parties where reasonably necessary to fulfil our contractual service obligations to you, and all disclosures are governed by binding data protection agreements mandating compliance with the Australian Privacy Principles. Authorized third-party recipients include:

Website hosting, e-commerce platform and member loyalty system technology vendors;
Licensed financial institutions, regulated payment processors and financial service providers;
Warehousing operators, logistics companies and national courier delivery suppliers;
Outsourced customer service teams and business management system operators;
Digital advertising agencies, marketing partners and website analytics service providers;
Cybersecurity specialists and anti-fraud risk management vendors;
Retained legal counsel, registered accountants, independent auditors and commercial insurance providers;
Australian federal courts, government regulatory bodies and law enforcement agencies where disclosure is mandated by binding court orders or statutory legal requirements;
Any third-party individual or organization you have explicitly authorized in writing to receive your personal data.

We will never sell, rent or license your personal contact information as a standalone commercial marketing mailing list to external third parties for independent promotional use.

Selected advertising and analytics service vendors may process anonymized device identifiers, browsing activity and marketing interaction data via tracking cookies in accordance with their published privacy policies. All relevant cookie control settings and user opt-out tools are accessible via our website’s cookie management panel.

9. Third-Party Service Providers

KA ANGLER utilizes Shopify as our primary e-commerce platform, alongside regulated third-party payment gateways, logistics courier services, cloud data storage platforms, email delivery systems, member relationship management software, digital advertising and user analytics tools.

All contracted third-party vendors are only permitted to process your personal information solely to deliver the specific services we have engaged them to provide, and all processing activities must adhere to formal written data protection agreements aligned with the Australian Privacy Principles. Certain independent third-party platforms may collect device and behavioral data directly from your internet-connected device, governed entirely by their separate privacy policies. Our suite of engaged service providers may be updated periodically to match evolving website functionality and commercial business requirements.

10. Overseas Cross-Border Data Processing (Full APP 8 Compliance)

KA ANGLER’s primary business operations and data storage infrastructure are located within Australia. However, our contracted e-commerce, payment processing, cloud storage, marketing automation and technology service vendors may store, access or process your personal information on servers located outside Australian territorial borders.

Depending on the specific vendors we engage, your personal information may be transferred and processed in Canada, the United States, Singapore and other jurisdictions where our contracted service providers operate.

Statutory Cross-Border Obligations (APP 8.1 & s16C Privacy Act 1988)

Prior to disclosing any personal information to an overseas recipient, we will always implement reasonable contractual and technical safeguards to ensure overseas vendors protect your personal information to a standard substantially equivalent to the Australian Privacy Principles, regardless of local overseas legal requirements. We remain fully legally accountable for any breach of the APPs committed by overseas recipients handling your personal information.

You may submit a written request to info@kaangler.com.au to receive a copy of our formal cross-border data protection agreements governing overseas data transfers. We will clearly disclose all relevant jurisdictions where your personal data may be processed upon your request.

11. Information Security, Notifiable Data Breaches Scheme & Data Retention

We implement technical, administrative and physical security measures proportionate to the sensitivity and risk level of all personal information we hold, to prevent unauthorized access, disclosure, loss, modification or destruction of your data, including:

End-to-end secure TLS encrypted data connections and industry-standard data encryption protocols for stored personal records;
Multi-layer identity verification protocols and granular role-based internal access control permissions for our staff;
Exclusive engagement of regulated, PCI-compliant third-party payment service providers for all financial transaction handling;
Continuous real-time system security monitoring, scheduled automated data backups and regular critical security patch updates;
Strict access limitation policies restricting internal personnel access only to personal information required to complete their core job functions;
Documented internal data breach detection, assessment and formal response operating procedures aligned with the Notifiable Data Breaches (NDB) Scheme.

No electronic data transmission or digital storage system can guarantee absolute, unbreakable security against unauthorized access.

NDB Scheme Compliance Mandates

If a suspected data security incident occurs, we will complete a formal eligible data breach assessment within a maximum of 30 calendar days after first becoming aware of reasonable grounds to suspect unauthorized access, loss or disclosure of personal information. Where an eligible data breach is confirmed (defined as unauthorized access/disclosure likely to cause serious harm to affected individuals which cannot be mitigated via remedial action), we will notify all impacted individuals and submit a formal breach statement to the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in full compliance with Part IIIC of the Privacy Act 1988. Where individual direct notification is not reasonably practicable, we will publish the full breach response statement on our official website and take reasonable steps to notify affected users.

Data Retention, Destruction & De-Identification Rules

We retain your personal information only for the minimum time period reasonably necessary to complete order fulfilment, deliver ongoing customer services, resolve commercial disputes, mitigate fraud risk and satisfy mandatory Australian statutory record-keeping legal obligations (including tax and consumer law retention requirements).

When your personal information is no longer required for any business or legal purpose, and no statutory retention mandate applies, we will execute permanent secure deletion, physical destruction or irreversible de-identification of all relevant records to eliminate all identifying attributes.

12. Access, Correction and Additional Privacy Rights

You may submit a formal written request to our privacy support team to exercise any of the below statutory privacy rights under APP 12 and APP 13:

Request full access to all personal information records we hold that relate to you;
Submit corrections to personal information that is inaccurate, out-of-date, incomplete or misleading;
Update your KA Club account details and elected marketing communication opt-out preferences;
Submit a formal request to fully close and deactivate your KA Club member account;
Request permanent deletion of your personal information where the data is no longer required for business operations and no mandatory legal retention rule applies;
Fully withdraw your express consent to a specific category of personal information processing activity;
Request a plain-language explanation of the general ways we collect, use and disclose your personal information to third parties.

To protect your privacy and the privacy of all other customers, we will complete formal identity verification procedures before processing all formal privacy rights requests.

Certain privacy requests may be subject to reasonable limitations arising from incomplete outstanding customer orders, unresolved customer service disputes, payment chargeback disputes, active fraud risk investigations, mandatory statutory tax record retention obligations and other binding Australian legal requirements. Where we are legally unable to fulfil your submitted privacy request, we will provide a clear written explanation of the legal barrier and outline all alternative formal complaint avenues available to you.

13. Privacy of Minors (Children & Young People)

Our KA ANGLER website and online retail store are designed primarily for adult consumers aged 18 years and older with independent capacity to enter commercial purchase agreements; our platform is not specifically developed or marketed for children under the age of 16.

Any minor under 18 years of age must complete all of the below activities only with the voluntary informed consent and direct supervision of a parent or legal guardian holding full parental responsibility:

Browse and interact with our official website;
Register for a KA Club member account;
Complete online product purchase orders;
Register to participate in brand prize draws, competitions or offline promotional events;
Submit any personal identifying information to our business via online forms or customer support channels.

We will never actively solicit personal information from minors for targeted marketing purposes without separate guardian consent. If a parent or legal guardian contacts us to notify us that a minor has submitted personal information without valid parental consent, we will immediately secure and delete all of that minor’s personal records upon verification of guardianship. Guardians retain the permanent right to submit a written request to delete all personal data submitted by a minor under their care.

14. Privacy Enquiries and Formal Complaints

If you believe KA ANGLER has failed to handle your personal information in full compliance with the Australian Privacy Principles or applicable federal privacy legislation, please submit your formal enquiry or written complaint to:
Kaoz Angler Australia PTY LTD
Privacy Support Email: info@kaangler.com.au

All correspondence must include the email subject header marked “Privacy Request”. To accelerate our formal investigation process, please provide the following supporting details where available:

Your full legal name and active contact email/phone number;
Clear chronological details of the relevant incident or privacy concern and the date it occurred;
Specific categories of personal information you believe were mishandled;
A full factual description of your privacy complaint;
The specific corrective outcome or resolution you are seeking from our business.

We will conduct a thorough, documented investigation into all submitted privacy complaints and aim to deliver a complete written formal response within 30 calendar days after receiving all complete supporting information required to assess your case.

If you remain dissatisfied with our final formal response to your privacy complaint, or you believe we have unreasonably delayed investigation beyond the 30-day response window, you retain the full statutory right to submit an independent formal complaint directly to the Office of the Australian Information Commissioner (OAIC), Australia’s national privacy regulatory authority.

15. Updates to This Privacy Policy

We reserve the right to revise and update this Privacy Policy to reflect amendments to Australian federal privacy legislation, changes to our internal business operational processes, website feature updates and revised personal information handling practices.

The most current fully updated version of this Privacy Policy will be permanently published on our official KA ANGLER website, with a clear “Last Updated” date displayed prominently at the footer of the document.

Where any policy revision materially alters how we collect, use, store or disclose your personal information in a way that negatively impacts your statutory privacy rights, we will deliver advance notification of the changes via website banner alerts, member account dashboard notifications, marketing emails or another appropriate formal communication channel to all registered KA Club members.

No revision or update to this Privacy Policy will ever operate to reduce or remove any statutory privacy rights you hold under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

16. Official Contact Information for Privacy Matters

For all questions, requests or complaints relating to this Privacy Policy or our personal information handling practices:
Privacy and Customer Support Email: info@kaangler.com.au
Official Website: www.kaangler.com.au