Refund policy

This page explains how returns and refunds work for items purchased from KaozAngler via www.kaozangler.com.au. It is intended to help you understand our change of mind returns policy, as well as what to do if your order arrives faulty, damaged or incomplete.

This policy applies to retail purchases delivered within Australia and operates in addition to your rights under the Australian Consumer Law.

 

Start a Return

To request a return, please contact our customer service team first so we can guide you through the return process.

Email: support@kaozangler.com.au

If an online return form or self-service returns portal becomes available in the future, a link will be provided here for your convenience.

 

Change of Mind Returns Policy

We hope you love your KaozAngler gear as much as we do. However, we understand that sometimes an item may not be quite what you expected once you see it in person.

If you change your mind about your purchase, you may request a return for a refund within 14 days of receiving your order, subject to the conditions below.

To be eligible for a change of mind return, items must be:

• Uninstalled, unused, and unmarked, in original condition;
• Unopened and in their original packaging, including all accessories, labels, tags, protective wrapping, and any supplied components;
• Returned in full if supplied as part of a kit or combo (all items must be returned together)

We are unable to provide refunds for items that are damaged during return transit. Please ensure items are securely packaged using appropriate protective materials.

 

Return Shipping & Costs

Unless the item is faulty or the return is due to an error on our part (as confirmed by our customer service team in advance), customers are responsible for:

• The cost of return shipping
• Any handling fees or charges applied by the carrier

 

Return Authorisation

Return authorisation must be obtained from our customer service team prior to sending any items back. Returns sent without prior approval may not be accepted or processed.

If you are unsure whether your item is eligible for a change-of-mind return, please contact us at support@kaozangler.com.au before posting anything back.

 

Non-Returnable Items (Change of Mind)

For hygiene, safety, or operational reasons, certain items are not eligible for change-of-mind returns once they have been opened, used, customised, or altered.

These include (but are not limited to):

• Custom, made-to-order, or specially configured products
  
• Items marked as “Final Sale” or “Clearance” at the time of purchase
  
• Gift cards or store credit
  
• Any item that has been used, spooled, cut, or otherwise altered in a way that makes it unsuitable for resale as new

These exclusions apply only to change-of-mind returns and do not affect your rights under the Australian Consumer Law if a product is faulty, damaged, or not as described.

 

Faulty, Damaged or Missing Items

Although it is rare, issues can occasionally occur during packing or transit.

If you receive faulty, damaged, or missing items, please contact us as soon as possible at support@kaozangler.com.au with:

• Your order number
  
• A clear description of the issue
  
• Photos showing the product, packaging, and any damage (if applicable)

To help us assist you quickly, we kindly ask that you contact us within 72 hours of receiving your delivery, where possible. This timeframe is designed to help us investigate promptly and does not limit any rights you may have under the Australian Consumer Law.

Once the issue has been assessed, we will advise whether one of the following remedies is available:

• A replacement,
  
• A refund
  
• Another appropriate remedy

If the item is out of stock, you may be offered a refund instead of a replacement.

Where goods are confirmed to be faulty or the issue is due to an error on our part, KaozAngler will cover reasonable return shipping costs or provide an alternative arrangement, in line with our obligations under the Australian Consumer Law.

 

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If your return is approved:

Refunds will be processed to the original method of payment, wherever possible.

The time it takes for the refund to appear in your account may vary depending on your bank or card provider’s processing times. Unless otherwise required by law:

• Original shipping charges are generally not refundable for change of mind returns.
• Where a refund to the original payment method is not feasible, we may offer store credit or an alternative refund method by agreement.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

 

Exchanges

We do not offer direct exchanges.
If you would like a different product, size, or model, we recommend:

1. Requesting a return for your original item (if eligible); and
2. Placing a new order through our website for the item you would like instead.