Refund policy

Last updated: July 2026

This Return, Refund & Exchange Policy applies to purchases made through KA ANGLER's official Australian website and authorised retail partners within Australia.

KA ANGLER is committed to providing reliable products and a professional offshore fishing experience for customers across Australia. This policy outlines our return, refund and exchange standards and operates in accordance with the Australian Consumer Law (ACL).

The voluntary return service described in this policy is provided in addition to, and does not limit, any rights or remedies available to consumers under the ACL.

1. Australian Local Warehouse & Customer Support

KA ANGLER operates with Australian local warehousing and local customer support services to support faster fulfilment and after-sales assistance.

Australian warehouse:
Western Australia (WA)

Business:
Kaoz Angler Australia PTY LTD

Business address:
12 Uppill Place, Wangara, WA 6065, Australia

Customer support:
info@kaangler.com.au

Local response time:
Our support team typically responds within 1-2 business days.

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to a replacement or refund for a major failure, together with compensation for any other reasonably foreseeable loss or damage. Customers may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the failure does not amount to a major failure.

Under the ACL, consumers have a legal right to expect that goods:

Are of acceptable quality.
Are safe, durable and free from manufacturing defects.
Are fit for their ordinary purpose.
Are fit for any specific purpose disclosed to KA ANGLER before purchase.
Match the product descriptions, images, samples and demonstration models provided by KA ANGLER.
Comply with express performance statements published by KA ANGLER.

If a product has a major failure, the consumer may choose a refund or replacement, subject to the applicable requirements of the ACL. KA ANGLER cannot require a consumer to accept repair only where the ACL provides a choice of remedy.

If a quality issue is not a major failure, KA ANGLER may provide a free repair within a reasonable period. If the issue is not resolved within a reasonable time, the consumer retains any statutory remedies available under the ACL.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

3. 30-Day Change-of-Mind Returns

Eligible products purchased through the KA ANGLER Australian website may be returned for change-of-mind purposes within 30 calendar days of delivery.

Once a return request has been approved, the product must be sent within 14 calendar days of receiving the return instructions.

To qualify for a change-of-mind return, the product must meet all of the following conditions:

The product must be completely unused, unassembled, never submerged in water and never used for fishing.
The product must be clean, undamaged and suitable for resale in brand-new condition.
The product must not show scratches, stains, saltwater residue, odours, scuffs or damage caused by consumer handling.
All original accessories, protective sleeves, spare parts, promotional gifts and user manuals must be included.
Original retail packaging, printed labels and protective materials should be included where reasonably retainable.
A valid order number or other verifiable proof of purchase must be provided.

KA ANGLER reserves the right to reject a change-of-mind return that does not meet these conditions.

Original packaging requirements apply only to change-of-mind returns. Where a product has a quality issue, KA ANGLER will not refuse a consumer's legal rights solely because the original packaging is unavailable.

3.1 Products Not Eligible for Change-of-Mind Returns

Unless a product has a quality issue or the ACL provides otherwise, change-of-mind returns are generally not available for:

Customised, engraved, personalised or custom-modified fishing products.
Pre-cut or pre-spooled fishing line cut to customer-specified lengths.
Opened consumables or other goods that cannot be resold as new after opening.
Gift cards, digital redemption codes and digital-only products.
Clearance merchandise clearly labelled “Final Sale” on the product listing page.
Products damaged through improper assembly, storage, transport, misuse or neglect.

Clearance, promotional and marked-down goods remain covered by applicable ACL statutory guarantees if they have a manufacturing defect or fail to meet acceptable quality standards.

3.2 Return Shipping & Fee Terms

For change-of-mind returns, the customer is responsible for return shipping costs.
Original standard delivery fees, express delivery surcharges and optional service fees are generally non-refundable unless required under the ACL.
Customers should use a fully trackable shipping service with appropriate protective packaging.
Customers must not send returned goods by cash-on-delivery or other collect-on-delivery methods without prior written confirmation from KA ANGLER Customer Support.

4. Quality Issues, Faulty Products & Exchange Requests

If a product has a verified manufacturing defect or quality issue within 15 days of delivery, customers may request an available remedy, subject to assessment and any requirements under the ACL.

Applicable situations may include:

Structural manufacturing defects.
Incorrect product supplied.
Missing components.
Functional failures under normal intended use.

Available remedies may include replacement, exchange, repair assistance, refund or another solution required under the ACL. Photos, videos or additional information may be requested for assessment.

KA ANGLER does not offer direct exchanges for change-of-mind requests. If you wish to change to a different model or size, you may submit a change-of-mind return request for a refund and place a new order.

This does not limit a consumer's statutory right to request a replacement where a product has a major failure under the ACL.

The 15-day quality-issue process is an administrative service timeframe only. It does not limit or shorten any statutory rights or remedies available under the ACL.

5. Physical Retail Store Purchases

Products purchased through authorised KA ANGLER retail stores or independent offline partners may be subject to the return and exchange policy of the original retailer.

Customers should initially contact the original store of purchase regarding change-of-mind return or exchange requests.

For manufacturing defects covered by the ACL, customers may lodge a claim with the original retail store or contact KA ANGLER directly for support.

6. Damaged, Missing or Incorrect Orders

Customers should inspect all products, accessories and outer packaging as soon as possible after delivery.

If an order arrives damaged, incomplete or incorrect, please contact KA ANGLER within 48 hours of delivery where possible so that we can investigate promptly with the carrier.

This recommended 48-hour timeframe is administrative only and does not limit any statutory rights under the ACL.

Please provide:

Order number.
Clear photographs of the product and outer shipping packaging.
A photograph of the original shipping label.
Photos or video clearly showing the fault, missing component or transit damage.
A written description of the issue.

Once we confirm that an incorrect item, missing item or transit damage is KA ANGLER's responsibility, we will cover reasonable costs for replacement goods, redelivery, return shipping or a refund, as applicable.

7. Refund Method & Processing Time

Approved refunds will be processed to the original payment method after returned products have been received and reasonably inspected.

After inspection and approval, KA ANGLER will submit the refund within 5 full business days.

After the refund has been submitted, banks, card issuers, PayPal, Shopify Payments and other payment providers may require an additional 5-10 business days to credit the funds to the customer's account.

For voluntary change-of-mind refunds, the refund generally includes only the amount actually paid for the product. Original delivery fees and optional service fees are generally non-refundable.

Where a customer has a statutory right to a refund under the ACL because of defective goods, KA ANGLER will not deduct payment processing fees, inspection fees or any other charges that Australian law does not permit to be deducted.

If a refund has not appeared in your account more than 10 business days after submission, please contact KA ANGLER Customer Support for assistance.

8. Claims Process & Shipping Costs

To submit a return, refund or product quality request, please provide:

Valid order number, tax invoice or other verifiable proof of purchase.
Full product name, model and specification details.
A written description of the issue and the date it first occurred.
Photographs or video evidence showing the product issue.
Product serial number or production batch information, where applicable.

Order confirmation emails, KA Club account records, bank transaction records or other documents that reasonably demonstrate the purchase may also be accepted as proof of purchase.

KA ANGLER may require the product to be returned for reasonable inspection. The nominated return, inspection or repair address will be provided by Customer Support after the request has been approved.

Do not return, disassemble, modify or repair a product without prior confirmation from KA ANGLER Customer Support.

For fishing rods and other long, bulky or difficult-to-ship products, please contact us before returning the product so that an appropriate collection or inspection method can be arranged.

The customer is responsible for return shipping costs for a change-of-mind return. Where a product is confirmed to have an issue covered by applicable consumer guarantees, KA ANGLER will cover reasonable standard return, repair, replacement and redelivery costs.

If an inspection confirms that the product does not have a quality issue, or that the issue resulted from misuse, accidental damage or another applicable exclusion, KA ANGLER will notify the customer and obtain approval before applying any paid repair or additional delivery charges.

9. Return Shipping Conditions

Customers are responsible for ensuring products are securely packaged during return shipping.

KA ANGLER is not responsible for damage caused during return transit due to inadequate packaging.

Trackable shipping services with adequate protective packaging are strongly recommended for all returns.

10. Policy Relationship to Warranty

Any separate KA ANGLER Limited Warranty operates as a voluntary benefit in addition to, and separately from, the statutory consumer guarantees under the ACL. This policy does not replace or limit any applicable warranty or statutory consumer rights.

11. Contact Details

To request a return, refund or product quality service, please contact:

Business:
Kaoz Angler Australia PTY LTD

Customer Support:
info@kaangler.com.au

Return address:
Provided by KA ANGLER Customer Support after the request has been approved

Customer service hours:
Monday to Friday, 9:00 am-5:00 pm AWST, excluding Australian public holidays

12. Policy Updates & Legal Supremacy

KA ANGLER reserves the right to revise this policy to align with updated Australian legal requirements, internal business workflows and customer service arrangements.

Any revised policy version will apply only to orders placed on or after the effective update date published on the official KA ANGLER website.

No updated policy version will retrospectively reduce any statutory consumer rights acquired at the time of the original purchase.

If any provision within this policy conflicts with the Australian Consumer Law or any other mandatory Commonwealth, state or territory consumer protection legislation, the applicable law will prevail. Any conflicting policy term will be unenforceable only to the extent of the inconsistency.