Return, Refund & Exchange Policy

KA ANGLER is committed to providing reliable products and a professional offshore fishing experience for customers across Australia. This policy outlines our return, refund and exchange standards for online and in-store purchases.

1. Australian Local Warehouse & Support

KA ANGLER operates with Australian local warehousing and customer support services to support faster fulfilment and after-sales assistance.

Australian Warehouse:
Western Australia (WA)

Customer Support:
Local Australian support is available.

Response Time:
Our support team typically responds within 1-2 business days.

Contact:
info@kaangler.com.au

2. Online Order Return Eligibility

Customers may request a return within 7 days of receiving the product.

To qualify for a return, the product must meet all of the following conditions:

• The product must remain unused.
• The original packaging must be intact.
• There must be no visible signs of damage, wear or modification.

KA ANGLER reserves the right to reject returns that do not meet these conditions.

3. 15-Day Quality Issue Exchange

If a product has a verified manufacturing or quality issue within 15 days of delivery, customers may apply for a replacement or exchange.

Applicable situations may include:

• Structural manufacturing defects.
• Incorrect product shipped.
• Missing components.
• Functional issues under normal intended use.

Photos or videos may be requested for assessment.

4. Non-Returnable Products

The following items are generally not eligible for return or refund unless required under Australian Consumer Law:

• Used fishing rods or reels.
• Consumable products.
• Clearance or promotional items.
• Gift cards.
• Customised or special-order products.

5. Physical Retail Store Purchases

For products purchased through authorised KA ANGLER retail stores or offline partners, return and exchange policies may vary depending on the individual retailer.

Customers are encouraged to contact the original store of purchase for initial after-sales support.

Products with verified manufacturing defects may still qualify for warranty support under KA ANGLER warranty guidelines.

6. Refund Process

Approved refunds will be processed back to the original payment method after returned products have been inspected.

Please note:

• Shipping fees are generally non-refundable.
• Return shipping costs may be the responsibility of the customer unless the issue is caused by KA ANGLER.
• Processing times may vary depending on payment providers.

7. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact our support team within 48 hours of delivery.

Please provide:

• Order number.
• Product photos.
• Packaging photos.
• Description of the issue.

8. Return Shipping

Customers are responsible for ensuring products are securely packaged during return shipping.

KA ANGLER is not responsible for return damage caused by insufficient packaging.

Trackable shipping services are strongly recommended.

9. Australian Consumer Law

This policy operates in accordance with Australian Consumer Law.

Nothing in this policy excludes or limits any rights you may have under Australian consumer protection regulations.

10. Contact Information

Kaoz Angler Australia PTY LTD
12 Uppill Place, Wangara, WA 6065, Australia
info@kaangler.com.au