Legal notice

KA ANGLER is committed to providing Australian consumers with reliable fishing equipment, clear product information and fair, transparent trading practices fully compliant with the Australian Consumer Law (ACL).

This policy outlines the mandatory legal obligations and statutory consumer rights applicable to all product sales and customer services operated by KA ANGLER within Australia.

1. Business Details

Brand: KA ANGLER
Operating entity: Kaoz Angler Australia PTY LTD
Business address: 12 Uppill Place, Wangara WA 6065, Australia
Customer Support: info@kaangler.com.au
Website: www.kaangler.com.au

2. Scope of This Policy

This policy applies to:

• the official KA ANGLER Australian website;
• all designated Australian direct-to-consumer online sales channels owned and operated by KA ANGLER;
• all product transactions, after-sales support and supplementary services supplied directly by KA ANGLER to Australian consumers.

Products purchased through independent authorized dealers or third-party retail stores are subject to the sales, return and refund policies of the relevant retail operator.

Important Statutory Statement: No sales channel may exclude, restrict or modify a consumer’s non-derogable statutory rights under the Australian Consumer Law. Your ACL rights remain fully enforceable regardless of where you purchase KA ANGLER goods.

3. Applicable Law

All sales and services conducted by KA ANGLER in Australia are governed by federal and state consumer legislation, primarily the Competition and Consumer Act 2010 (Cth) including the Australian Consumer Law (ACL).

This policy, Website Terms of Service, Returns Policy, Limited Warranty and all internal brand rules cannot exclude, limit or alter any statutory consumer right which cannot be lawfully contracted out of under the ACL.

If any provision within KA ANGLER’s internal policies conflicts with a mandatory statutory legal requirement, Australian law shall prevail at all times.

4. Consumer Guarantees (ACL Mandatory Rights)

Under the Australian Consumer Law, every consumer holds non-negotiable statutory guarantees that goods supplied by KA ANGLER must:

• be of acceptable quality;
• be safe, structurally durable and free from latent manufacturing defects;
• be fit for the ordinary purpose for which goods of that type are supplied;
• match any specific purpose disclosed by the consumer and agreed to by KA ANGLER prior to purchase;
• correspond fully with all online descriptions, product samples and demonstration models;
• comply with all express statements, claims and representations published on our website or marketing materials.

Where goods fail to satisfy any applicable consumer guarantee, consumers are legally entitled to statutory remedies including repair, replacement, full or partial refund, and financial compensation for consequential loss, as determined by the ACL. Remedies vary based on the severity of the fault, product condition and applicable legislative standards.

Distinction Between Statutory Rights & Voluntary Brand Benefits

KA ANGLER offers a voluntary 30-day change-of-mind return scheme and a 12-month Limited Manufacturer Warranty as complimentary extra benefits, separate from your mandatory ACL consumer guarantees.

• These voluntary services do not replace, limit, shorten or reduce your statutory ACL rights;
• You may still claim full ACL legal remedies even if the 30-day return window or 12-month brand warranty period has expired.

Full terms governing voluntary returns and manufacturer warranty coverage are set out in the KA ANGLER Product Warranty and Returns Policy.

5. Product Information & Anti-Misleading Conduct

KA ANGLER implements consistent internal controls to ensure all information displayed on product pages is truthful, precise and regularly updated, including:

• product name, unique model codes and full technical specifications;
• core functional features and recommended usage scenarios;
• displayed selling price and inclusive GST amount;
• real-time stock status and pre-order lead time information;
• delivery terms, shipping restrictions and transit time estimates;
• official warranty terms and safe product operation guidelines.

Minor variances in product colour, printed packaging or cosmetic surface details may reasonably occur due to screen display differences, photographic lighting, production batch adjustments and continuous product upgrades.

Any cosmetic variation will never be deemed acceptable if it causes the delivered product to differ materially from core written descriptions, essential functional performance or formal product representations. Where material visual mismatch occurs, consumers retain all ACL statutory remedies for defective or misrepresented goods.

6. Pricing, GST & Pricing Error Protocols

All prices shown on the KA ANGLER Australian website adhere to ACL pricing disclosure rules:

• Prices are listed in Australian Dollars (AUD);
• All displayed prices include mandatory GST unless a clear, prominent exclusion notice is placed alongside the price tag.

Separate additional fees including standard delivery surcharges, express courier costs and optional add-on services will be itemized individually during checkout before order submission. The final total payable will be clearly displayed for consumer review prior to payment confirmation.

Handling Obvious Pricing Errors (ACL Compliance Framework)

If a system glitch, manual data entry mistake or technical fault creates an incorrect listed price, KA ANGLER will follow a two-tier compliance process aligned with ACL unfair trading provisions:

1. Extreme obvious price anomalies: Where the listed price is drastically unrealistic and a reasonable consumer would immediately identify it as a system error (e.g. high-value fishing gear listed for $1), KA ANGLER will promptly contact the purchaser to offer two options: cancel the order with a full immediate refund, or reprocess the order at the correct market price.
2. Minor unintentional pricing discrepancies: For small accidental price miscalculations that are not patently absurd, KA ANGLER is required to fulfil the order at the displayed listed price and cannot unilaterally cancel or demand supplementary payment from consumers.

7. Orders, Payment & Order Cancellation Rules

Upon successful submission of an online order, consumers will receive an automated order confirmation email. This receipt only acknowledges receipt of your purchase request and does not constitute a binding sales contract or confirmation of dispatch.

Subject to mandatory Australian consumer legislation, KA ANGLER may place an order on hold or formally cancel a confirmed paid order only under the following legally defensible circumstances:

• The product is permanently out of stock and restock timelines cannot be fulfilled;
• Payment authorization fails, funds are not cleared or the transaction is flagged as fraudulent by secure payment gateways;
• The provided delivery address is undeliverable, incomplete or outside our service coverage zone;
• The order contains fraudulent purchaser information or raises verified security risks to our business.

Important Restriction: Minor system pricing errors or typographical order entry mistakes do not grant KA ANGLER the unilateral right to cancel a paid order, per ACL unfair contract term regulations.

If KA ANGLER cancels an order where payment has already been fully processed, all funds will be refunded via the original payment method without unnecessary delay.

8. Authorized Retailers & Shared ACL Liability

KA ANGLER authorized dealers and independent retail stores operate as separate legal business entities. However, under the ACL, KA ANGLER as the product supplier and the retail seller hold joint liability for all statutory consumer guarantee obligations.

When purchasing goods via a third-party retailer:

• Order processing, payment collection and voluntary change-of-mind returns are managed by the retail store where you completed purchase;
• Consumers must retain tax invoices, receipts or other valid proof of purchase for all warranty and statutory claim purposes;
• You hold the legal right to submit defect claims directly to either the retail seller or KA ANGLER – there is no mandatory requirement to raise issues with the retailer first.
• Where appropriate, KA ANGLER will conduct product condition assessments and provide support under our Limited Manufacturer Warranty.

A retail vendor cannot avoid its ACL legal responsibilities solely because goods are manufactured or distributed by KA ANGLER.

9. Related Linked Policies

This Legal Compliance and Consumer Rights Policy must be read alongside the following complementary KA ANGLER official policies; all published on our Australian website:

• Website Terms of Service;
• Product Warranty and Returns Policy;
• Domestic & International Shipping Policy;
• Global Privacy Policy;
• Product Safety Information and Public Liability Notice;
• KA Club Membership Terms & Conditions.

Each policy governs its specific subject matter. Where conflicting clauses appear across multiple policies covering the identical transactional matter, mandatory Australian consumer law and the dedicated policy specific to that issue will take precedence.

10. Customer Complaints, Enquiries & Dispute Resolution

Consumers with enquiries, product faults, order disputes or service complaints may contact KA ANGLER’s dedicated customer support team:

Customer Support Email: info@kaangler.com.au
Service Operating Hours: Monday – Friday, 9:00 am – 5:00 pm AWST, closed for all Australian national and Western Australian public holidays.

When lodging a complaint, please provide your unique order number, valid purchase proof, full product model details and a clear written description of the issue to accelerate our formal investigation.

KA ANGLER will conduct a full factual review referencing product condition records, transaction data, internal policies and binding Australian consumer legislation to issue a formal resolution response.

If you remain dissatisfied with KA ANGLER’s final complaint outcome, you may escalate your dispute via:

1. State/Territory local consumer protection agencies;
2. The Australian Competition and Consumer Commission (ACCC), Australia’s national federal consumer regulator;
3. Other formal industry or court dispute resolution avenues available under federal and state law.

11. Policy Updates & Retrospective Rights Protection

KA ANGLER reserves the right to revise and update this policy to align with new federal/state consumer legislation, internal operational adjustments or website functional upgrades.

The most current version will be permanently published on our official website, with a clear “Last Updated” date displayed at the footer of the document.

No policy revision will retroactively diminish or remove any statutory consumer rights acquired by consumers at the time of completed purchase. Any changes that provide additional favorable rights to consumers apply immediately to all new and existing orders. Modifications that alter process rules without reducing legal consumer protections will apply only to future transactions placed after the updated policy release date.

Company registration

KAOZ ANGLER AUSTRALIA PTY LTD
ABN 56 689 181 708
ACN 689 181 708