Last updated: July 2026

KA ANGLER LIMITED WARRANTY - AUSTRALIA

This Limited Warranty is a voluntary benefit provided by KA ANGLER for genuine fishing products. It operates in addition to, and separately from, the non-excludable consumer guarantees and remedies available under the Australian Consumer Law (ACL).

Important: This Limited Warranty applies to genuine KA ANGLER products purchased through the KA ANGLER Australian website or an authorised Australian retailer. Warranty claims require reasonable proof of purchase.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Under the ACL, consumers may reasonably expect goods supplied to:

• Be of acceptable quality.
• Be safe, durable and free from manufacturing defects.
• Be fit for ordinary, standard fishing purposes.
• Be fit for any specific fishing purpose disclosed to KA ANGLER before purchase.
• Match the product descriptions, images, samples and demonstration models displayed on our website.
• Comply with KA ANGLER's express product performance statements.

Major Failure

If a product has a major failure under the ACL, you may have the right to choose a refund, replacement or other statutory remedy. A major failure may include circumstances where a reasonable consumer would not have purchased the product knowing of the defect, the product is substantially different from its description, the product is substantially unfit for its intended use and cannot be fixed within a reasonable time, or the product poses a safety risk during normal use.

Non-Major Defect

Where a quality issue is not a major failure, KA ANGLER may elect to provide a free repair within a reasonable period. If the issue is not resolved within a reasonable time, you retain any statutory remedies available under the ACL.

2. 12-Month Limited Warranty

KA ANGLER provides a 12-month Limited Warranty from the date of delivery for genuine products purchased through the KA ANGLER Australian website or an authorised Australian retailer.

This voluntary warranty applies when the product is operated reasonably and in accordance with official user instructions and safety guidance.

Covered Defects

Subject to inspection and assessment, the Limited Warranty covers verified factory defects including:

• Raw material manufacturing flaws.
• Assembly errors arising during production.
• Failure to meet the core performance specifications officially advertised on our website or in product literature.

Once a covered defect is confirmed, KA ANGLER may provide complimentary repair, replacement spare parts, full product replacement or another reasonable resolution. The remedy will depend on the severity of the fault, the product's condition, component availability and applicable Australian consumer legislation.

3. What the Limited Warranty Does Not Cover

The following exclusions apply only to this voluntary 12-month Limited Warranty. They do not remove or restrict statutory remedies available under the ACL for manufacturing defects.

The Limited Warranty does not cover damage or failure arising from:

• Ordinary wear and tear, natural ageing or disposable consumable degradation.
• Physical damage from drops, impact, crushing, stepping or improper transit handling.
• Misuse, overloading or operation contrary to official product safety guidance.
• Rod breakage caused by excessive high-sticking, incorrect assembly or improper fish-landing techniques.
• Reel damage caused by full water immersion, sand ingress, failure to rinse salt residue or prolonged unprotected saltwater exposure.
• Rust, corrosion or performance decline caused by inadequate storage or lack of regular maintenance.
• Unauthorised disassembly, third-party modification or non-official repair work.
• Damage caused by incompatible third-party accessories or spare parts.
• Lost or stolen goods, or goods not made available for reasonable inspection.
• Minor cosmetic imperfections that do not interfere with the product's core fishing functionality.

Assessment Rule

KA ANGLER will assess each claim individually based on the product's condition, the root cause of the failure, the usage pattern and applicable Australian consumer legislation. A claim will not be automatically rejected solely because one of the circumstances above may be present.

4. Consumable Fishing Products

For fishing line, hooks, split rings, hard or soft lures and other disposable angling consumables, the 12-month Limited Warranty covers only verified original manufacturing or material defects.

Degradation caused by regular fishing use, including cutting, corrosion, fading, abrasion and natural ageing, is excluded from the voluntary warranty.

Consumable goods with factory defects remain protected by any applicable statutory consumer guarantees under the ACL, regardless of this voluntary warranty exclusion.

5. How to Make a Warranty Claim

To request warranty service, please contact KA ANGLER Customer Support and provide:

• A valid order number, tax invoice or other verifiable proof of purchase.
• The full product name, model and specification details.
• A written description of the fault and the date it first occurred.
• Photographs or video evidence clearly showing the product issue.
• The product serial number or production batch information, where applicable.

Order confirmation emails, KA Club account records, bank transaction records or other documents that reasonably demonstrate the purchase may also be accepted as proof of purchase.

KA ANGLER may require the product to be returned for reasonable inspection. Customer Support will provide the nominated return, inspection or repair address after the request has been approved.

Before Sending Your Product

Do not return, disassemble, modify or repair a product without prior confirmation from KA ANGLER Customer Support. For fishing rods and other long, bulky or difficult-to-ship products, please contact us before returning the product so that an appropriate collection or inspection method can be arranged.

Shipping and Assessment Costs

Where a product is confirmed to have an issue covered by applicable consumer guarantees, KA ANGLER will cover reasonable standard return, repair, replacement and redelivery costs.

If inspection confirms that the product does not have a quality issue, or that the issue resulted from misuse, accidental damage or another warranty exclusion, we will notify you and obtain your approval before applying any paid repair or additional delivery charges.

Products Purchased from Authorised Retailers

For manufacturing defects covered by the ACL, you may lodge a claim with the original retail store or contact KA ANGLER directly for support.

6. Warranty Outcomes

After inspection and assessment, KA ANGLER will determine whether a claim qualifies for voluntary warranty support. For an approved claim, the available outcome may include:

• Complimentary repair.
• Replacement spare parts.
• Full product replacement.
• Another reasonable resolution appropriate to the product and issue.

Any warranty outcome remains subject to the product category, fault severity, product condition, component availability and applicable Australian consumer legislation.

7. Contact Details

For warranty service enquiries, please contact:

Business: Kaoz Angler Australia PTY LTD
Customer Support: info@kaangler.com.au
Return address: Provided by KA ANGLER Customer Support after the request has been approved
Customer service hours: Monday to Friday, 9:00 am-5:00 pm AWST, excluding Australian public holidays

8. Policy Updates and Legal Supremacy

KA ANGLER may revise this policy to align with updated Australian legal requirements, internal business workflows and customer service arrangements. A revised version will apply only to orders placed on or after the effective update date published on our official website.

No updated policy version will retrospectively reduce any statutory consumer rights acquired at the time of the original purchase.

If any provision of this policy conflicts with the Australian Consumer Law or another mandatory Commonwealth, state or territory consumer protection law, the applicable law will prevail to the extent of the inconsistency.