KA ANGLER WARRANTY POLICY - AUSTRALIA
KA ANGLER products are built for Australian offshore and saltwater fishing environments. We are committed to providing reliable, professional, and practical after-sales support for our customers.
Important: This limited warranty applies to eligible KA ANGLER products purchased in Australia by the original retail purchaser for personal, recreational fishing use only.
1. Warranty Coverage
This warranty applies only to the original purchaser and is non-transferable. Warranty periods begin from the original date of purchase.
Fishing Rods and Reels
KA ANGLER fishing rods and reels are covered by a 3-year limited warranty from the original date of purchase.
This warranty applies to manufacturing defects, structural material faults, non-user-caused breakage, functional failures under normal intended fishing use, and abnormalities in guides or structural components.
This warranty does not cover misuse, excessive force, accidental impact or dropping, saltwater corrosion caused by improper maintenance, normal wear and tear, improper storage, unauthorised modifications or repairs, or damage caused by neglect, abuse, or use outside the product's intended purpose.
To maximise product lifespan, we strongly recommend rinsing all products with fresh water and storing them dry after each saltwater fishing session.
Fishing Line
KA ANGLER fishing line is covered by a 1-year limited warranty from the original date of purchase.
This warranty applies only to verified product quality issues. Returns or exchanges are not accepted for fishing line where the issue is not related to product quality, including but not limited to normal wear, incorrect use, cutting, abrasion, improper storage, or damage caused during fishing.
Tools and Accessories
KA ANGLER tools and accessories are covered by a 1-year limited warranty from the original date of purchase.
If a verified manufacturing defect or product quality issue occurs within the warranty period, eligible tools and accessories will be handled by replacement only, not repair. The original product must be returned to KA ANGLER for inspection and assessment before a replacement is issued.
Normal wear, oxidation, consumable usage, user-caused damage, misuse, or unauthorised modification are not covered under warranty.
2. What Is Not Covered
This limited warranty does not cover:
- Normal wear and tear.
- Misuse, abuse, neglect, excessive force, or improper use.
- Accidental impact, dropping, cutting, abrasion, or damage caused during fishing.
- Saltwater corrosion or deterioration caused by improper cleaning, drying, maintenance, or storage.
- Damage resulting from unauthorised modification, alteration, or repair.
- Damage caused by use outside the product's intended recreational fishing purpose.
- Damage occurring during freight or transport arranged by the consumer.
- Products used commercially or for charter, rental, industrial, or non-recreational purposes.
Products exhibiting damage of this nature are not covered under this limited warranty and may be returned at the consumer's expense, except where otherwise required by law.
3. Crash Replacement Support
For products damaged outside normal warranty coverage, KA ANGLER may offer discounted replacement support on a case-by-case basis.
This support is offered at KA ANGLER's discretion and is intended to support long-term offshore fishing experiences and provide practical solutions for our community. Availability, eligibility, discount level, and replacement options may vary depending on product type, stock availability, damage condition, and assessment outcome.
4. Warranty Claim Process
To submit a warranty request, please email the following details to info@kaangler.com.au:
- Your full name.
- Order number or proof of purchase.
- Purchase information, including purchase date and place of purchase where available.
- Product details, including product category and model where available.
- Clear product photos showing the overall product, KA ANGLER brand or model markings, and the affected area.
- A description of the issue and how it occurred.
- Your shipping address and daytime contact details.
Our support team will review your request and respond as soon as possible. KA ANGLER may request additional photos, videos, purchase information, or return of the product before determining warranty eligibility.
Return Instructions
Please do not send products to KA ANGLER until you have received written confirmation and return instructions. Products requiring warranty assessment should only be shipped to the address or service centre specified by KA ANGLER.
If KA ANGLER asks you to return the product, please pack it securely to prevent damage in transit and use a trackable shipping method. You may choose to add insurance at your discretion.
Shipping and Assessment Costs
You are responsible for the cost of shipping and insurance to KA ANGLER or the specified service centre for assessment.
Once the product has been assessed and an approved warranty claim is confirmed, KA ANGLER will cover the cost of return shipping for the repaired or replacement item back to you, except where otherwise required by law or agreed in writing.
5. Warranty Outcomes
KA ANGLER reserves the right to determine warranty eligibility after inspection and assessment.
For approved warranty claims, KA ANGLER may, at its discretion and subject to product category:
- Repair or replace eligible fishing rods and reels.
- Replace eligible fishing line where a verified product quality issue is confirmed.
- Replace eligible tools and accessories where a verified manufacturing defect or product quality issue is confirmed.
Where an identical replacement is unavailable, KA ANGLER may provide a comparable model or practical alternative determined by KA ANGLER.
6. Your Rights Under the Australian Consumer Law
The benefits provided by this limited warranty are in addition to other rights and remedies available to consumers under the Australian Consumer Law and any other applicable law.
Nothing in this warranty is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded, restricted, or modified under the Australian Consumer Law.
Mandatory Australian Consumer Law wording for goods:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
7. Limitations of Liability
To the extent permitted by law and subject always to your rights under the Australian Consumer Law, KA ANGLER's obligations under this limited warranty are limited to the repair, replacement, or approved warranty outcome for eligible products found to be defective within the relevant warranty period.
KA ANGLER is not responsible for indirect, special, incidental, or consequential loss or damage arising from the use of our products, except where such liability cannot be excluded under applicable law.
8. Contact and Business Information
Kaoz Angler Australia PTY LTD
12 Uppill Place, Wangara WA 6065, Australia
Official Website: https://kaangler.com.au/
Customer Support: info@kaangler.com.au
9. Policy Updates
KA ANGLER may update this warranty policy as product lines, business operations, or legal requirements evolve. The version published on the KA ANGLER website applies to warranty requests submitted after that version is published.